• For exchange, the customer must ship and pay the courier charges.
• Stitched lehengas are non-returnable.

• Only one  exchange is allowed per order.

exchanges Window

• exchanges are accepted within 3 days from the date of delivery.

Packaging Requirements

• Returned items must include:

  • The original invoice

  • Packaging materials

  • Tags attached to the product

Processing Time

• Please allow 1–2 business days for your returned product(s) to reach us and be processed.

Only exchange available

• Exchange or replacement /defective products will be delivered within 7–10 working days after approval.

Product Condition

• Returned items must:

  • Be in original condition, free from scratches, stains, or deformities

  • Not show signs of being worn, washed, or used

Returns that do not meet these conditions will not be eligible for a refund or exchange.

Mandatory Unboxing Video

To process complaints for the following issues, an unboxing video is required:

• Damaged items

• Incorrect or missing products

• Sizing issues

For sizing concerns, the video must clearly show you wearing the item.

 Pick-Up

• For exchange, the customer must ship and pay the courier charges.

Order Cancellations

• Orders can only be cancelled if they have not been dispatched from our warehouse.

• Once dispatched, cancellations are not possible.

Customer Support

For assistance, please reach out to our support team:

•  Phone : +91 9998858521

• Email: pragyafashionsrt@gmail.com

Our support hours are Monday to Saturday, 11 AM – 5 PM. Queries received outside business hours will be responded to on the next working day.